Frequently Asked Questions

Everything you need to know about shopping with Grey Haze UK.

How long does shipping take within the UK?

Orders placed before 3 PM Monday to Friday are typically dispatched the same day. Standard shipping usually takes 2-3 working days, while our Express option aims for next-day delivery.

What is your return policy for hardware and liquids?

We offer a 30-day return policy for unused hardware in its original packaging. Please note that for hygiene reasons, e-liquids, coils, and tanks cannot be returned once the seal is broken unless they are found to be faulty.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your delivery's progress.

Are the products sold on Grey Haze UK authentic?

Yes, we pride ourselves on sourcing products directly from reputable manufacturers and official distributors. Most hardware includes a scratch-and-check authenticity code on the packaging.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Our checkout process is fully encrypted and secure for your peace of mind.

Do you offer international shipping?

Currently, we primarily serve customers within the UK and select European territories. Shipping costs and delivery times for international orders are calculated at the checkout based on the destination.